Support

Email . One person reads it, usually within two business days.

Shorty is a private, invitation-only tool, so support is direct rather than a ticket queue. Include your display name, the phone number your account uses, whether you are on the iPhone app or the web, and — if something went wrong on a particular property — the listing it happened on. That is usually enough to find it without a second round trip.

Common things

The sign-in code never arrives

Codes are sent by SMS and expire after a few minutes. Check that the number you entered is the one your account was invited with, including the country code, and that your carrier is not filtering short-code messages. Request a new code rather than reusing an old one — each is single-use and there is a limit on how many times one can be tried. If two attempts in a row do not arrive, write to us with the number and roughly when you tried.

I have a new phone number

The number is the account, so it has to be changed on the account itself. You can do it in Profile while you are still signed in on the old number. If you have already lost access to it, email us from an address we can recognize and we will move it.

The revenue estimate looks wrong

Projections come from third-party market data and from the financing assumptions set in Settings — down payment, rate, term, and the costs you entered. Check those first; most surprising cash-on-cash numbers are a stale assumption rather than a bad estimate. Estimates are estimates in any case, and are never a substitute for underwriting a property properly. If one looks not merely pessimistic but broken, send us the listing.

A listing is flagged and shouldn't be

Flags — short-term-rental rules, flood exposure, road access, HOA — are automated inferences meant to send you to the primary source, not verdicts. Tell us which flag and which listing and we will look at the rule that fired.

Notifications

Push notifications need permission from iOS the first time, and can be turned off again either in Settings inside Shorty or in the iOS Settings app under Notifications. The emailed digest is a separate switch, in Settings, and needs an email address on your profile.

Deleting your account

Go to Profile → Delete my account → Delete for good. It takes effect immediately, signs out every device, and cannot be undone. Deleting the app from your phone does not delete your account. Exactly what is removed — and what happens to votes and comments on a shortlist other people are still using — is in the Privacy Policy. If you have lost access to your number and cannot sign in, email us and we will delete it for you.

Requirements

Reporting a security problem

Email with “security” in the subject line, and please give us a reasonable chance to fix it before disclosing it anywhere else.